Effective Date: August 12, 2025
Thank you for shopping with us at ARF DC Sebouh. First and foremost, we want you to be completely satisfied with your purchase. Therefore, please read this Refund and Return Policy carefully so that you can fully understand how we handle exchanges, refund and returns.
1. Return Window
You may return most items within 30 days from the date you received your order for a refund or exchange. After 30 days, unfortunately, we cannot offer refunds or exchanges.
2. Eligibility for Returns
To be eligible for a return, your item must:
- Be unused, in the same condition as when you received it
- Be in the original packaging, including all tags, manuals, and accessories
- Include proof of purchase (order number or receipt)
3. Non-Returnable Items
We do not accept returns or offer refunds for certain products, including but not limited to:
- Perishable goods (food, flowers, magazines)
- Gift cards
- Downloadable software or digital products
- Health and personal care items
- Hazardous or flammable materials
Additionally, please check the product description for any additional restrictions.
4. How to Initiate a Return
To start a return, first, please contact us at info@arfdc.org with your order details. Please note, do not send your purchase back to the manufacturer.
Next, we will provide you with instructions on how and where to send your item. Therefore, please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refunds
- After we receive and inspect your return, we will email you to confirm whether your refund is approved or rejected.
- We strive to handle all refund and returns promptly and fairly.
- We will process approved refunds to your original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to our error (e.g., you received a defective or incorrect item).
- If you return an item after 30 days or it has damage or missing parts not caused by our error, we may issue a partial refund.
6. Exchanges
If you need to exchange an item for the same product due to defects or damage, please contact us at info@arfdc.org. Additionally, exchanges depend on product availability.
7. Sale Items
Only regular-priced items are eligible for refunds. We do not accept refunds on sale or clearance items because they are final sale.
8. Shipping Costs for Returns
You are responsible for paying return shipping costs unless the return is due to our error, in which case we will cover them. Return shipping fees are non-refundable and, when applicable, will be deducted from your refund.
9. Payment Processors
Our store uses WooCommerce, which is integrated with trusted payment processors including Square, PayPal, and Stripe, so you can securely complete your orders and payments. Moreover, we process refunds through the same payment method you used at the time of purchase, ensuring a smooth and consistent transaction experience.
10. Contact Us
If you have any questions about refund and returns, please don’t hesitate to contact us directly at:
Email: info@arfdc.org
Address for returns: 4906 Flint Dr, Bethesda, MD 20877
Frequently Asked Questions (FAQ)
Q: How long do I have to return an item?
A: You have up to 30 days from the date you receive your order to return most items for a refund or exchange.
Q: Can I return or exchange a sale item?
A: Unfortunately, at this time, sale and clearance items are final sale, so we can’t accept returns or offer refunds on these.
Q: What condition should the items be in to qualify for a return?
A: To be eligible, items should be unused, in their original packaging, and include all tags, manuals, and accessories. This helps us process your refund and returns quickly.
Q: Are there items that can’t be returned?
A: Yes, some items can’t be returned for safety and hygiene reasons. For example, these include perishable goods, gift cards, downloadable software, intimate products, and certain health and personal care items.
Q: How do I start a return?
A: Simply email us at info@arfdc.org with your order number and details. We’ll get back to you quickly with clear instructions on how to proceed.
Q: Who pays for return shipping?
A: Typically, customers are responsible for paying return shipping unless the return is due to an error on our part. Because of this, we strongly suggest using a trackable shipping service to make sure your package arrives safely.
Q: When will I get my refund?
A: We usually process your refund within 7–10 business days after we receive and inspect your returned item. Then, we send the refund directly to your original payment method.
Q: What if my item is defective or damaged?
A: If your order arrives defective or damaged, please contact us right away at info@arfdc.org. We’ll do everything we can to arrange a quick exchange or refund.
Q: Can I exchange an item for a different product?
A: Currently, we only offer exchanges for the same product in cases of defects or damage. If you need help, just reach out and we’ll assist you.
Q: What payment methods do you accept?
A: We accept payments securely through Square, PayPal, and Stripe, all seamlessly integrated with WooCommerce for your convenience and peace of mind.
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